What Experience Should You Look for in a Builder?

If you're embarking on the exciting journey of a new build or home renovation, choosing the right builder for your project will be one of the most important decisions you make.

A successful builder doesn't just have the technical skills and craftsmanship needed to construct the perfect home but also the project management knowledge and expertise to ensure it's completed safely, on time and within budget.

Scott and Rob in A Class Uniform

Understanding the Role of a Builder

A builder is the backbone of any construction project, overseeing the coordination and execution of tasks that bring plans to life and guiding the project from conception to completion. They're responsible for a whole range of tasks including interpreting blueprints, sourcing labour and resources, ensuring compliance with local building codes and managing the overall workflow to ensure projects are completed on time and within budget.

Not only are they skilled tradespeople, but also effective project managers.

Understanding the differences between the two main types of builders for residential and commercial properties is helpful.

Custom builders typically work on a smaller number of ongoing projects and therefore can offer more regular and detailed communication and project updates. Project builders offer pre-designed plans with less of a tailored approach to your build.

Both can deliver excellent results and the choice between them depends on your specific project needs and requirements.

Key Experiences to Look For

When meeting with builders, have a list of questions ready to ensure you understand exactly what skills and project experience they can offer you.

A reliable builder should have a portfolio of previous work, often available via their website or upon request. Look for examples that align with the features of your project for a better idea of how well they can execute projects similar to yours.

a class building in progress

While years of experience aren’t everything, when it comes to construction, technical ability and practical experience gained over time are invaluable. Newer builders can still be highly skilled, but understanding the extent of a builder's experience can provide helpful context when evaluating their ability to manage your project.

Essential Qualifications and Skills

It goes without saying that a home build or renovation requires the team in charge to have completed relevant training and gained associated certifications.

But what should you look for when discussing these with a prospective builder?

Your builder should hold certification from a recognised trade association or professional body, such as the Housing Industry Association (HIA) or Master Builders Association (MBA). It's also important that they can demonstrate compliance with local building safety regulations. These can vary by region, which is a great advertisement for sourcing a builder with local knowledge.

The construction industry is constantly evolving, so it's important to find a builder who values ongoing education and completes regular training to stay on top of industry trends and advancements.
Your builder also needs strong technical skills and problem-solving abilities, including being able to adapt quickly if issues arise during construction and demonstrating analytical skills to assess complex situations and keep the project on track.

Client References and Reviews

Nothing beats word of mouth, so reading testimonials and reviews from previous clients is a great way to gain true insight into a builder's track record and what the process of working with them will be like.

Search for testimonials across a range of sources, not just the company website. When reading them, pay attention to recurring themes — whether positive or negative. If you notice multiple clients praising the builder for high-quality work, punctuality and good communication, you can be confident they will have the same approach to your project.

a class customer review

If you have friends or family who have completed a new build or renovation in recent years in your local area, ask them for feedback about their choice of builder; this is where you're most likely to receive an honest review.

Communication and Project Management

Beyond technical skills, a builder's core responsibility is effective project management. There are many stages to a build or renovation, so the ability to remain organised and communicate well throughout is essential.

The level of project management can vary depending on the type of builder you choose.

A custom builder typically handles a lower number of projects at once and is therefore available to work more closely with you on your build. This often results in more enhanced communication, wider availability and quicker response times.

A custom builder's reputation rests on a smaller number of often more expensive builds, rather than a larger catalogue, meaning workmanship and quality outcomes are a high priority.

Project home builders offer a range of standard, pre-designed house plans to choose from. This means their approach to project management and communication may be less personal and attentive than that of a custom builder. There are still many benefits though, including lower cost and a more straightforward building process.

Red Flags to Watch Out For

In an ideal world, during your research, you will find glowing testimonials and speak to builders with ample training and accreditation. However, this isn't always the case and there are some signs you should look out for which may indicate an inexperienced or uncommitted builder.

  • Unusually low time and budget estimates
  • Lack of clear qualifications or proof of insurance
  • Delayed responses or inadequate answers to questions
  • Vague or incomplete contracts that lack detail
  • Negative reviews with consistent themes
  • Minimal easily accessible customer testimonials
  • Unclear or inconsistent payment terms
  • Disregard of permits or regulations

If you notice any of these characteristics in a potential builder, continue with caution and seek advice or an alternative project leader where possible.

Find Your Next Builder with A Class

When it comes to finding your new builder in the Illawarra area, look no further than A Class Building & Construction.

We have over 45 years of combined experience, hold a current Builders’ licence in New South Wales and our portfolio is brimming with successful projects and happy clients.

Call us today on 0414 183 503 to meet our team during a free building consultation. Or read Thinking of Building a New Home in the Wollongong & Illawarra Region? to learn more about A Class and what we can do for you.

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